Frequently asked questions

All our buildings are set up for you to stay as flexibly as you need. Stay for a night, or settle in for longer. The choice is yours.

Our standard check-in time is 3pm, and check-out is 11am. If you’d like to arrange to arrive earlier, or leave later, please get in touch and we’ll see what we can do.

Before your check-in date you will receive instructions for how to access your studio. All our buildings have secure access control, so you can come and go as you please.

All our studios are suitable for one or two people, although couples may prefer to choose one of our larger studio categories, so you have a little more wiggle room. We do not have any family suites or connecting studios, but we do have travel cots on request.

Yes, all our buildings have their own laundry room which guests are free to use. They include washers, dryers, laundry detergent and ironing equipment.

Yes, we provide hairdryers for all guests staying for less than three months (guests staying longer tend to bring their own!).

If you’re arriving before your studio is ready or you need us to store your bags for a few hours after you’ve checked out, we can happily look after them for you in our luggage store.

Yes, for bookings of 30 days or less you can change or cancel your booking up to 14 days before your check-in date, for a full refund. For bookings of 30 – 90 days, you can change or cancel your booking up to 30 days before your check-in date.

Unfortunately, we are not able to accept pets apart from assistance dogs. Although on occasion, our House Manager in Bermondsey can’t resist saying yes.

Absolutely, we have a post room in every building to safely look after your mail.

We have a House Team in every building, there to help you with whatever you need.

Feel free to send us your question via our enquiry form, email us at hello@mason-fifth, or call us on +44 207 117 2926.

Find us at 41 Dockhead, London, SE1 2BS. We’re a 5-minute walk from Bermondsey station, or 10 minutes from London Bridge. We do not have parking facilities, but there are several car parks in the nearby area.

All studios are beautifully furnished with everything you need. A luxury bed, with under bed storage, an en suite bathroom and table to work or dine. Our kitchens include top of the range kitchen appliances, with cookware and tableware all provided. There’s regular housekeeping where we refresh your linen, towels and top up your organic bathroom products. Plus there’s a smart TV and superfast wifi throughout the building.

You’ll have access to our spacious guest lounge and kitchen, terrace and courtyard, where you’re welcome to relax, work or dine. There’s a state of the art sound system and a home cinema system with Netflix, Apple TV, Disney+ and Amazon Prime for you to enjoy. Plus free tea, coffee and fruit, as well as home workout equipment if the mood strikes you. We host regular events for guests, so check out what’s on during your stay – we’d love to see you there.

Find us at 5-8 St Marks Square, London, NW1 7TN. We’re a 10-minute walk from Camden Town station and about the same to Chalk Farm. We do not have parking facilities, but there are several car parks in the nearby area.

All studios are beautifully furnished with everything you need. A luxury bed, with under bed storage, an en suite bathroom and table to work or dine. Our kitchens include top of the range kitchen appliances, with cookware and tableware all provided. There’s regular housekeeping where we refresh your linen, towels and top up your organic bathroom products. Plus there’s a smart TV and superfast wifi throughout the building.

You’re invited to enjoy our shared guest kitchen and lounge, which includes an area to work if you need it. Our secluded private garden is the place to be in summer, and our yoga pavilion is open all year round, with two programmed wellness classes every week. Make sure you pop down to our daily help-yourself breakfast bar, and if you’re staying on a Friday then Wine Down Fridays kick off at 5pm each week, We have a bi-weekly run club, Your Pace or Mine, and one big event per month for guests and locals to join.

Find us at 11a Woodfield Road, London, W9 2BA. We’re a 5-minute walk from Westbourne Park station and 10 minutes from Notting Hill. We do not have parking facilities, but there are several car parks in the nearby area.

All studios are beautifully furnished with everything you need. A luxury bed, with under bed storage, an en suite bathroom and table to work or dine. Our kitchens include top of the range kitchen appliances, with cookware and tableware all provided. There’s regular housekeeping where we refresh your linen, towels and top up your organic bathroom products. Plus there’s a smart TV and superfast wifi throughout the building.

You’ll be spoilt for choice in Westbourne Park with two guest lounges, free use of The Grounding, our wellness studio with pool, sauna, steam room and gym, as well as access to bookable classes, PTs and treatments, for an additional cost. There’s also a jam-packed programme of cultural events to attend, including live sessions in our listening lounge, cinema screenings and so much more. Our on-site restaurant, Canal, will serve up seasonal dishes from morning til evening, and if you’re looking for a dedicated space to work you can enquire about booking a spot at Meadow, our on-site creative workspace. Booking enquiries are now open, so don’t miss out!

Our wellness studio includes an indoor pool, sauna, steam room, ice plunge buckets, a programmed class studio, a high spec fully kitted out gym and a treatment room.

The Grounding is only open for guests staying at Mason & Fifth. However, our treatment room is bookable by all.

The gym is open from Monday to Sunday, 6am to 10pm, and the pool area is open Monday to Sunday from 8am to 9pm.

All classes are £10 per session apart from Reformer Pilates which are £15 per session. 1-2-1 personal training sessions are £90, and we also offer small group PT sessions at £35 per session. You can book everything via our guest app, which you’ll get access to before your stay.

Treatment bookings will open in May. You will be able to book a range of treatments including massage, osteo and physio, via our website or guest app.

Meadow is our new creative workspace, opening summer 2025 in Westbourne Park. Made up of Workshops and Workbench memberships, designed with the artist and maker community in mind. We welcome individuals and collectives that have varying creative practices such as textile artists, printmakers, painters, media artists, designers, photographers, fashion designers, graphic designers, 3D artists, architects, amongst others.

We unfortunately cannot accommodate anyone who requires heavy machinery, power tools, kilns or large equipment (e.g. carpenters), or anyone needing high levels of electricity or water (e.g. ceramicists). We also cannot cater for anyone using toxic chemicals as part of their practice or anything that creates fumes and requires additional ventilation.

Meadow is a separate dedicated creative workspace for members only. If you’re staying at Mason & Fifth and are keen to book a space at Meadow during your stay, please send us an email to sales@mason-fifth.com. We also have plenty of space in our guest lounges, if you just need to plug in a laptop and get your head down.

Meadow will open in June 2025 but we are open for booking enquiries now.

Once you have booked your spot, you will be given details of how to access the building using a secure digital key card. The opening hours will be Monday – Friday from 8.30am to 6pm, where our team will be on site. Members who have booked space for over a month, will be able to access the building from 8am to 10pm.

We have 9 x private Workshops, which are white box lockable studios with natural light, electrical points and separate break out spaces. These are available for three months or more, with one month’s notice needed. Plus we offer daily, weekly and monthly Workbench memberships, ideal for those looking to sit alongside other creatives on a flexible basis, and these are paid up-front.

We also offer Affordable Memberships in a dedicated building – The Conservatory – with Workbenches and Workshops at special discounted rates, offered as a priority to local Westminster residents and businesses, who need affordable creative spaces. This is part of our shared commitment with Westminster City Council to support local cultural enterprise.

Workbenches are available for £25 per day, £100 per week, or £250 per month (+ VAT).
Workshops vary in price, based on size, but start from £2085 per month, and are bookable for a minimum of 3 months.

We also offer Affordable Memberships for locals who may not be able to afford the standard rates.

Yes, you can change or cancel your day or week pass up to 14 days before the chosen start date, for a full refund. For bookings of 1 month or more, you can change or cancel your booking up to 30 days before your start date.

• Free use gallery & event space
• Monthly member events
• Weekly community lunch + daily tea, coffee, fruit & snacks
• Free use of meeting room
• Dedicated reception and post room for shipping & receiving
• Free lockers
• Bike storage
• Free printing
• Superfast wifi
• Dedicated Membership Team

Workshops range from 290 sq.ft to 650 sq.ft

Yes, we have lockers available for our Workbench members. They are free to use but must be cleared out at the end of each day. Members who have taken a Workshop space will be able to lock their belongings in their private Workshop when they’re not there. 

We have kitchen facilities including a coffee machine, tea point, microwave and fridge. We provide fresh tea, coffee and fruit daily and once a week we provide a special community lunch for all members.

The space is fully accessible with a dedicated DDA lift.

We are prioritising local Westminster residents and businesses from the wards of Westbourne, Harrow Road or Queens Park, who are in need of affordable creative spaces to work. Additionally, our committee will be aiming to thoughtfully assemble a diverse representation in terms of practice, gender, ethnicity, and age. We are convinced that true inspiration and innovative ideas emerge when different perspectives intersect.

Any official documentation such as a council tax bill, business rates bill, or utilities bill. Our in-house committee will be reviewing all applications against a score card that prioritises locals, low-income applications and a diversity of people and practice.