Frequently AskedQuestions

Most asked

How long can I stay?

You can stay for just a few nights as a guest in either of our buildings or become a resident in Bermondsey and move in forever if you like.

Are studios suitable for couples?

We welcome couples to come and stay with us. All of our studios are suitable for two but, we’d recommend one of our plus-sized rooms for extra comfort.

Is the House Manager at the building 24 hours?

Our House Managers are on-site from 10am until 5pm Monday to Friday however, if a resident or guest needs assistance outside of these hours we have a dedicated phone line you can call.

Are there laundry facilities?

We have a laundry facilities in all of our buildings which you’re welcome to use throughout the duration of your stay. There’s also dryers, irons and ironing boards.

Can I smoke at a Mason & Fifth building?

All of our buildings are smoke-free homes.

Staying for a while

Can I choose what studio I stay in?

We want to make sure each of our residents are happy with their private space, we’ll share with you the available studios for you to choose from.

Do you require a deposit?

If you’re planning on staying for a few days or weeks, you don’t need to put down a deposit. If you’re looking to become a resident we do require a deposit which will be outlined in your agreement with us.

How can I meet other residents?

Throughout each month, we hold varied events which are an opportunity for you to meet other residents.

What kind of events do you hold?

As a Mason & Fifth resident, you’ll be invited to join any of our monthly events. We hold a variety of different events like meditation, supper clubs, craft workshops, talks and fitness classes.

Can I bring my pet?

If you’re looking to become a resident, we welcome furry friends but they just need to be vetted by our House Manager.

Staying for a few nights

What time is check-in and checkout?

On the day of check-in you can access your private studio from 3pm and check out is at 11am.

If you need to check in or out outside of these times you can send us a message and our House Manager will try and help.

Is there somewhere I can store my bags?

In each studio there’s a wardrobe and under bed storage for you to use for the duration of your stay. If you need us to hold your luggage ahead of check in or after checking out, you just need to speak to our House Manager who can store your bags safely for you.

Can I amend or cancel my booking?

If you need to amend or cancel your booking you can send us a message to hello@mason-fifth.com and our team will help you.

Please note, that if you need to cancel within 5 days of your check-in date we aren’t able to refund you.

How can I access my studio?

We operate with digital access keys. Ahead of your stay you’ll receive instructions as to how you can download your digital key onto your phone.

Can I use the shared living spaces?

Unfortunately as a guest, you aren’t able to access our shared spaces but we’ve made sure that you have everything you need in your private studio.

Our communal spaces are for residents, only.

Each of our buildings have shared living rooms which are just for our residents.

Do I need to bring towels?

We’ve made sure you have everything you need for the duration of your stay, that includes towels and bathroom amenities (shampoo, conditioner and body wash).

Can I cook in my studio?

Each of our studios include a kitchen with a fridge, small freezer space, hob and oven.

We’ve supplied enough crockery, cutlery, pots and pans for two people.

Mason & Fifth, Bermondsey

What's the nearest tube station?

Bermondsey tube station is the closest to Mason & Fifth, Bermondsey but London Bridge station is a 15 minute walk away which connects you wherever you want to go.

Do you have parking?

We do have a small amount of parking spaces for our residents to use, you can ask our House Manager about this. There may be a cost for this service.

Is there a lift in the building?

Mason & Fifth, Bermondsey has a lift for guest and residents to use.

Mason & Fifth, Primrose Hill

What's the nearest tube station?

Mason & Fifth, Primrose Hill is just a 10-minute walk from Camden Road tube station or you can walk to Chalk Farm station which is 12 minutes away.

Do you have parking?

There isn’t any parking facilities available at Mason & Fifth, Primrose Hill but we do have house bikes you can borrow to get around quickly.

Is there a lift in the building?

There is a lift at Mason & Fifth, Primrose Hill which goes to each half floor.

Anything else?

What buildings do we operate?

Our team is working hard to find new locations to develop Mason & Fifth across London and beyond.

Our aim is to create and operate a series of beautifully designed buildings that offer freedom to travel to incredible locations, for however long you want to. Whether that’s a hotel, hostel, serviced apartment or co-living block, we can refurbish, develop and operate existing buildings or new developments. We’re ideally looking for locations in vibrant neighbourhoods.

If you have a building that needs managing, or would like to recommend a site to us, please do get in touch at hello@mason-fifth.com.

I have a question that's not listed here.

You can send us a message to
hello@mason-fifth.com.