By visiting or using our website you agree to comply with our Website Terms and Conditions and House Rules.
These terms and conditions are specific to guests staying less than 90 days to benefit from all of the services, particularly reservation services, that are available on this site. Prior to reserving any service on the site, the customer declares:
Information on this site is posted in good faith and updated regularly, but Mason & Fifth cannot guarantee its completeness and accuracy. Mason & Fifth does not accept any liability to you or any third party for any errors on this site. Mason & Fifth may change, update or delete the terms and conditions or any information on this site without prior notice and it is the responsibility of the customer at the time of booking to check the terms.
All products and services shown on our websites are subject to availability. Our websites contain information on Mason & Fifth products and services, not all of which are available in every location. A reference to a Mason & Fifth product or service on one of our websites does not imply that such product or service is or will be available in your chosen location.
We have made every effort to describe and illustrate the services we provide as accurately as possible on the site. Photographs displayed on the websites are for illustrative purposes, but details may vary depending on the actual type or category of product or service chosen. In the event of a slight discrepancy between the description of the product or service on the website and the photographs used, the description will prevail. Any specific requirements that are not listed or mentioned on the website should be verified with each individual property.
You can place a booking Online or through contacting our team. You will be required to provide the name, email and telephone number of the Booker and/or at least one lead Guest. You will have the opportunity to verify and correct any information relating to your booking at each stage, before confirming the booking. To complete your booking, you will be required to accept these Terms. If you do not accept these Terms, you must not place your booking. All bookings are strictly subject to acceptance of these Terms.
Any booking made will only come into existence when payment has been made in full and your booking confirmation has been issued by us.
Restrictions may apply in certain locations including, but not limited to, minimum night stay and age restrictions. You will be advised of these at the time of booking where applicable. We reserve the right to refuse any booking at any time.
As soon as your confirmation and/or invoice are received, please check the details carefully. If anything is not correct let us know immediately. We cannot accept any liability if we are not notified of any inaccuracy in the documentation. If there is an error in the confirmation or invoice, we reserve the right to correct it as soon as we become aware of it.
All customers are required to check-in online ahead of their stay by showing I.D. in the form of a valid passport or Driver’s licence in order to verify your booking.
When a payment is taken in respect of your booking and is paid for in the local currency, with Mason & Fifth taking that payment (via third party payment processors) will be the relevant Mason & Fifth entity.
We will endeavour to do everything we can to help guests with special requirements. Please ensure we are made aware in writing, of any special requirements at time of booking so we can help you select the most suitable apartment for your needs. Although we will endeavour to meet any reasonable requests no guarantees can be given that any request will be met. Conditional bookings cannot be accepted, i.e. any booking which is specified to be conditional on the fulfilment of a particular request.
The prices for a booking will be provided on our website for Online bookings and shall be provided to you by a reservations team member for Offline bookings either verbally or in writing. All prices are subject to change and the price provided shall only be valid for bookings made at the time the price is provided. Once a booking has been confirmed, the rate which has been quoted will not be changed unless you amend or modify the booking or our cost of supplying the accommodation changes as a result of
any tax changes beyond our control. VAT and any other applicable taxes are charged at the rate in force on the earliest of the date of payment, the date of arrival or the date of invoice, unless the VAT rate changes during your stay. If the VAT rate changes during the dates of your stay, VAT is charged at the VAT rate in force on each day of your stay, but will exclude any Local Property Charges. If Local Property Charges apply, these will be identified at the time of booking and will (depending on the applicable Local Property Charge and the booking) either be charged at the time of making the booking or will be payable locally.
Payment in full is required at the time of booking unless otherwise agreed. If payment does not reach us at the required time we reserve the right to suspend or cancel any booking made.
You will be liable for any breakages, damage, extra cleaning charges, late checkout, any extras ordered during your stay and/or any additional charges incurred by us as a result of your stay. In the event that payment under a debit/credit card is declined, or no card details are provided, we reserve the right to invoice the Booker or Guest directly for these charges
As a guide, Additional Charges include, but are not limited to, the following:
VAT and local taxes are payable on all Additional Charges. Where the Additional Charges are not specified in these conditions, we will charge you the actual cost together with any administration costs incurred.
You are entitled to a full refund of the booking fee if you cancel anytime before 14 days prior to the commencement of the booking. If you cancel less than 14 days before the commencement of the booking you will not be eligible for a refund.
You are entitled to cancel, extend or make changes to your booking either via our online platform or by contacting our team for assistance providing it aligns with our cancellation policy and subject to availability.
We do not expect to have to make any changes to your booking however occasionally bookings have to be changed or cancelled or errors in information or other details corrected and we reserve the right to do so. If this does happen, we will contact you by telephone or email where reasonably possible. If a change has to be made or your booking has to be cancelled we will, if possible, offer you an alternative studio which is available in one of Mason & Fifth’s buildings for the same period.
If you do not wish to accept a change or any alternative apartment offered or we cannot offer you a suitable alternative apartment, you may be entitled to cancel your booking and receive a refund. You should tell us as soon as possible whether you wish to accept any change or alternative apartment offered or alternatively if you want a refund. We will have no liability for any costs, damages or losses that you incur as a result of any changes or cancellations to your booking and your sole remedy will be a refund of the charges paid to us.
From time to time, we may have to restrict the facilities available at the Property due to local regulations, maintenance or for reasons outside of our control. Whilst we
endeavour to provide the services outlined on our website and in our brochures, we do not guarantee that all facilities and service will be available or unrestricted during your stay and it may be that we are required to cancel your booking.
We are not responsible for your personal belongings during your stay in any studio, including the theft and/or damage of your personal belongings. Therefore, you are strongly advised to ensure you have appropriate insurances in place to cover any theft or damage during your stay at the Property.
All warranties, conditions and other terms implied by statute or common law or otherwise are, to the fullest extent permitted by law, excluded from any contract with us and these conditions shall apply in their place. However, nothing in these terms and conditions will affect your statutory rights if you are a consumer. Nothing in these terms and conditions limits or excludes our liability for death or personal injury resulting from negligence, or for any damage or liability incurred by you as a result of fraud or fraudulent misrepresentation by us, or any liability that cannot by law be excluded.
To the extent permitted by law, neither we nor any of our directors, employees, representatives or agents shall be liable to you or any Guest (whether in contract, tort
or otherwise) for any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation and our liability to you shall be limited to the total charges paid by you in relation to the booking in relation to which the relevant liability arose.
To the extent permitted by law, we will have no liability to you in relation to any booking related to a Third Party Property. Your contract for such accommodation is directly with the Property owner and any claim should be directed to the Property owner.
We won’t interfere with your space every day; as standard, for our short stay bookings we will give your studio a full clean after 3 nights, and weekly for stays longer than 30 days for the duration of your stay. We provide all our guests with toiletries, linen and towels.
Routine maintenance is carried out regularly; however, occasionally we may need access to your apartment to carry out essential maintenance. We will endeavour to give you 24 hours’ notice except in the event of an emergency when we require immediate access.
Guests and their Visitors must not interfere, move or disconnect any equipment relating to the provision of internet access and must not use the connection for any illegal or immoral purpose (including but not limited to file sharing) and Mason & Fifth reserve the right to pass on any record to the authorities should Mason & Fifth be made aware of any such use. Mason & Fifth reserves the right to disconnect a guest at any time without notice if, in Mason & Fifth’s opinion they breach any of these Terms.
Guests are expected to comply with any regulations for use of the studio. If any guest breaches any of these conditions or the regulations, we reserve the right to request a guest vacate their studio immediately without refund. The number of people in an apartment must not exceed the sleeping capacity of the studio.
Smoking is not permitted in any studio or Property, this includes the use of electronic cigarettes. You are responsible for your Visitors not smoking. If you are found to breach of this, you will be liable to pay us a fee of £300. You will also be required to indemnify us in relation to any fines and/or other fees incurred by us, Mason & Fifth or any property owner as a result of your smoking at the Property.
We are unable to accommodate pets for any of our guests. Registered service animals will be permitted in all locations where notice has been given prior to arrival. It is your responsibility before arrival to check that pets are permitted at the Property.
Guests are required to behave in a responsible manner, respect the apartment and their fellow guests and keep noise to a minimum between the hours of 10pm and 7am. This includes causing any sort of nuisance or disruption to fellow guests or using threatening or abusive behaviour towards a member of staff on the phone, in writing or in person. Guests are not permitted to use the studio for any illegal or immoral purposes.
In order to ensure the safety of all our guests, bookings may not be accepted from any guests under the age of 18 unless there has been prior agreement in writing directly with the property. We require that there is at least one person aged 18 or over travelling with any child and be residing in the same studio. Proof of identification and date of birth may be requested on arrival and if not presented on request, we reserve the right to cancel the booking.
Guests and residents are responsible for their visitors. We operate a strict no party policy.
Guests are required to keep the Property, studio, furniture, fittings and effects in the same condition as on arrival. You are required to notify us of any damage, loss or broken items or matters requiring general maintenance. Any damage to the studio will be charged in full on a full recovery basis. We reserve the right to charge the card payment details provided and pre-authorised at the time of booking where you or your Visitor causes damage of any kind to the Property.
We expect the apartments to be left in a reasonable state of cleanliness, repair and order on departure. Additional charges may include compensation for loss of revenue in addition to cleaning and repairs if the apartment is required to be placed out of service due to an apartment being left in a poor state of cleanliness and order.
All your possessions should be removed from the studio on the date of departure. If you believe you have left any item at a Property, you should contact Mason & Fifth who will advise if they have found your lost property. Any property left by you at the Property shall be at your sole risk.
We take the health and safety of all our guests seriously. On arrival we strongly suggest you familiarise yourself with the layout of the apartment and Property and the Fire evacuation safety procedures as detailed in your studio.
We are committed to providing quality accommodation and conduct regular audits to ensure that high standards are maintained at the apartments. We also welcome feedback from our guests and ask them to complete a guest satisfaction survey on departure. We value this feedback which provides us with useful information on how we can improve our services further.
In the unlikely event that you are dissatisfied with any aspect of your accommodation please notify the House Manager as soon as possible in the first instance. If you do not give us the opportunity to resolve a problem during your stay, it is impossible to help rectify any issues with your stay. We aim to deliver the best possible customer service, but in the unlikely event that you are dissatisfied with our service, please contact us by email to hello@mason-fifth.com.
At various stages of your website and booking journey we may collect personal data and contact details. All information collected or properly obtained will be processed in accordance with our Privacy Policy. Telephone calls may also be monitored and/or recorded as a security measure, to help us to train our staff and improve our service to you. You can view our Privacy Policy here.
We reserve the right from time to time to update these Terms. It is your responsibility each time you make a booking to check the Terms that are applicable as at the point of making the booking. If guests are in breach of the Terms, we reserve the right to request that Guests vacate their studio and Property immediately.
These Terms and any booking form agreed constitutes the entire agreement between the parties. Each party acknowledges that in entering into this agreement it does not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this agreement.
No variation of these Terms shall be effective unless it is in writing and signed by us.
If you are a consumer, these Terms and conditions shall not limit or restrict your consumer rights. To the extent that these Terms conflict with your consumer legal rights, your legal consumer rights shall prevail.